Essential Services: You Can Count On Us.

March 23, 2020

Dear Valued Customers,

Following the March 23 announcement by the Quebec government requiring the closing of non-essential businesses for a 3 week period, I want to reassure you that based upon our understanding and that of our legal team, Laurentide Controls is considered as a company that provides essential products and services to our customers in Quebec, Atlantic Canada, and Eastern Ontario. As such we will remain open and in full operation for the foreseeable future.

We actively support hospitals, pharmaceutical manufacturers, food and beverage producers, electrical power generation, natural gas transmission and distribution, medical equipment manufacturers, oil refineries, chemical manufacturers, pulp & paper producers including tissue and containerboard manufacturers, metals producers, and many other industries critical to society in these unprecedented times. Our purpose is “To Help Industry Thrive in Eastern Canada” and we will continue to do so as we have for over 50 years.

As we observe the Canadian response to the COVID‐19 Coronavirus, I want to assure you that Laurentide is very focused on the safety of our employees, customers, suppliers, and communities. We have adopted best practices of social distancing, frequent disinfection of our facilities, strict health monitoring and travel restrictions. In accordance with local health policy or recommendations, we have also adopted work from home strategies where feasible to help reduce risk and break the cycle of infection.

Steve Dustin

President & CEO

COVID-19 – What you need to know: a message from our President

Kirkland, QC, March 16, 2020

A message to our clients and partners

At Laurentide Controls and Atlantic Controls, our Purpose is “To Help Industry Thrive in Eastern Canada”. In challenging times such as what we are facing with COVID-19 we double down on our commitment to achieve that Purpose while being guided by our Values of Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & the Environment, and Trust & Reliability.

As the COVID-19 situation evolves, we want to keep you informed of the measures we have put in place. Should you want more detailed information in any of these areas, please let us know and we will be pleased to provide you with our policies and plans.


Our Safety Leadership Team is meeting daily to assess evolving risks, modify policies, ensure their implementation, and communicate to all appropriate stakeholders.

Employee Prevention Policies

Detailed employee prevention policies have been developed and are continually being updated. We have put in place methodologies to ensure and monitor that 100% of employees have read and understood the current policy. Stringent hygiene and disinfection procedures have been implemented for both office workers and site technical resources, the vast majority of office workers are now teleworking, and all non-essential business travel has been replaced with digital & virtual methods. Additionally, per governmental recommendations any employee who has returned from travel abroad within the last 14 days will be self-quarantining.

Supply Chain

Over the past 15 years our primary supply chain partner (Emerson) has developed and deployed a global sourcing and manufacturing strategy ensuring operational redundancies are in place to minimize disruptions in our ability to deliver the products and solutions you need. Emerson is currently maintaining production and delivery levels with minimal interruption in all global regions, and Laurentide has well over $5M of local inventory to support you. We will continue to track any impact, adjust accordingly, and communicate with you to minimize any potential disruption to your business.


Any visitor to a Laurentide Controls or Atlantic Controls facility will be required to adhere to our policies as well as completing a screening form prior to admittance to our facilities. This is once again to help ensure our ability to continue to support our customers.

Business Continuity Plan

We have also developed a pandemic-focused Business Continuity Plan that addresses the worst-case scenario where 35% of our workforce was unable to work. This plan deals with every essential service required to continue to support our customers.

Virtual Support Capabilities

Along with our partner Emerson, we have also developed the strongest virtual capabilities in the Automation Industry for you to leverage and minimize your team’s travel and exposure. Many of our customers are either already taking advantage of these capabilities or have invested in the assets and technology to enable them. These include remote condition monitoring, cloud engineering, Virtual Factory Acceptance Tests (vFATs), the availability of digital tools to engineer solutions, manage installed assets, streamline procurement processes, access online training, and the ability to support you, both technically and commercially, through remote collaboration and virtual meeting capabilities. We encourage you and your team to use these capabilities as much as possible.

Thank you for your continued trust in Laurentide & Atlantic Controls as we work together through these difficult times.

Steve Dustin
President & CEO


Laurentide values

A charitable end to 2019

When the temperature gets colder and may prepare for a time of rejoicing, it is important to remember those that need our help to end the year with a smile. Accordingly, Laurentide employees took part in many initiatives during the past months to ensure a sweeter holiday season for our community.

Notable charity initiatives include:

  • An apple pie sale organized by Brandon Whiffen, technician, Industrial Reliability Solutions team. The delicious pies, home-baked by Brandon himself, allowed him to collect $151 for Suicide-Action Montréal.
  • A bake sale held by our Social Responsibility committe on Halloween resulted in $245 for Unicef.
  • Our Atlantic Controls division held a mexican fiesta lunch as part of the Host100 campaign in support of the Saint John Regional Hospital (NB). Total amount collected: $505.
  • Movember: Jean-Yves Bergeron, application engineer in our Measure and Analyze team, grew a mustache and gathered $200 in support of mens’ health initiatives.
  • For the second year in a row, we participated in the Montreal Sock It To Me Campaign. In order to stimulate sock donations, our departments engaged in a friendly competition to see who could give the most. At the end of the day, the true winners will be the recipients of the 1,016 pairs of socks that were donated to St.Michael’s Mission.
  • We sponsored 3 families in order to supply each of them with a full holiday food basket, along with Christmas gifts for every family member.

Double the impact

As always, Laurentide matched donations that were amassed during these activities. This means that over $1,000 extra went  the charities mentioned above.

Moreover, on December 3, Laurentide participated in the Giving Tuesday campaign benefiting the West Island Cancer Wellness Centre. Every donation to the Centre (not just by employees) was matched up to a total of $5,000.

Our commitment for 2020

As part of our on-going commitment to supporting charitable causes, we will continue to support employees who choose to devote personal time and energy to charitable actions in two ways:

  • By providing them with an opportunity to raise awareness for their cause company-wide
  • By matching donations made by employees.

With an active Social Responsibility committee and a corporate culture that values collaboration, we can expect more charity events and fundraising at Laurentide in the new year. As we often say: at Laurentide, people matter.

2019 Company Retreat and Celebration

On Saturday, June 8, 2019, Laurentide welcomed all employees for a grand celebration at the Manoir Richelieu, in the majestic Charlevoix region.

The event, which included an entire weekend of activities, was held to celebrate Laurentide’s outstanding results in 2018 and to conclude our 50th anniversary jubilee.

Accompanied by their spouses, employees of Laurentide and of its Atlantic Controls division explored the Charlevoix wilderness with activities including whale-watching, hiking in the Hautes-Gorges national park, golf and more. Participants also had the chance to discover local cuisine with an outing to the best restaurants in Baie-Saint-Paul and La Malbaie.


Also included in the weekend activities was a team-building workshop that nurtured Laurentide’s strong collaborative culture. Steve Dustin, company President, held sessions focused on the Laurentide brand that supports our new logo, unveiled in the fall of 2018.

“At Laurentide we succeed together and celebrate together. Seeing all employees and their spouses having a great time in a relaxed atmosphere was a reward in itself. We all work hard to achieve our purpose which is to help industry thrive in Eastern Canada, and we all recognize that we can only make that happen in an environment where our values – collaboration, trust, hunger & passion, safety, and a focus on our people – are at the core of everything we do. We saw all of that this weekend where we built memories that will last a very long time. A great time for all of Laurentide!”
– Steve Dustin, President

On Saturday night, all celebrated in the Manoir Richelieu’s grand ballroom. This was an occasion to connect with colleagues from all Eastern Canada and, for many, to finally meet face-to-face with long-time collaborators.

With nearly 400 attendees, the event was a success. Above all, it was a tangible manifestation of a key Laurentide value: People Matter.


Our community involvement in June

Because at Laurentide, people matter, we are proud to report that our employees participated in 2 charity events this past month.

On Thursday, June 13, Héma-Québec’s mobile unit was at our Kirkland head office for our twice-yearly blood drive, with 28 donors participating. Since every blood donation is divided in 4 components,

” Having it set up here, at the office, made it incredibly easy for me to give blood for the first time. In fact, I was inspired by a colleague and just had to follow suit. In the end, it is such a small gesture that can have a major impact on a person’s life: I’m glad I did it and look forward to the next Laurentide blood drive this fall.” – Isabelle, Marketing and Communications Specialist

The next day, on June 14, Prostate Cancer Canada held its annual Plaid for Dad event across the country. Employees were encouraged to participate by wearing plaid in exchange for money donations. Thanks to our team’s enthusiastic participation as well as Laurentide matching the donated amounts, we were able to raise a total of 2,400$ to help men who are facing a prostate cancer diagnosis.

May community engagement

Once again, Laurentide’s team have shown their support for the community by raising funds for two great causes.

On May 15, employees were encouraged to wear jeans to work in exchange for a $5 donation for National Denim Day. As a result, $880 were raised for the CURE foundation supporting breast cancer patients.

Then, on May 25th, we held our annual softball tournament at Michel-Martin park in Île-Perrot. This Laurentide tradition combines softball with family activities, and each team plays in support of a cause. We would like to congratulate the Grey Goose team, who chose to donate the proceeds of this year’s tournament ($580) to the Canadian Cancer Society.

We thank all employees for their involvement and dedication in embodying a key Laurentide value: People Matter.


Laurentide Controls has been named to the Gold standard of the Best Managed Companies in Canada

Laurentide Controls has – for the third consecutive year – been named to the Gold standard of the Best Managed Companies in Canada.


Deloitte, the accounting and consulting firm, recently announced the winners in the competition for the top privately owned Canadian companies with revenues over $15 million.


“Every year the bar set by this elite roster of Best Managed companies is raised higher,” said Peter E. Brown, national co-leader of the Canada’s Best Managed Companies program and a partner with Deloitte Private.


Steve Dustin, President of Laurentide Controls, stated that the company is proud to be ranked among the best in the country.


“This award recognizes Laurentide’s ability to develop and implement innovative business strategies, our constant investment in our team to ensure their success and, most importantly, our ability to maintain an intimate knowledge of our clients, our market and the growing needs of our industries,” he said.


“We demonstrated that we can provide customers with solutions that in turn enable them to distinguish themselves and achieve their own goals. We are very proud of this honour,” Dustin said.


The Gold standard is presented to companies who have been named to the Best Managed list four, five or six years in a row.


Applicants for the award are evaluated by an independent national judging panel on overall business performance, including leadership, strategy, core competencies, cross-functional collaboration throughout the organization, and talent.


While Canada’s Best Managed Companies continue to excel and find success in 2019, a leading trait among winners is a sharp focus on the future. By actively preparing for tomorrow, Best Managed companies are demonstrating resilience ahead of new challenges.


“This year’s Best Managed winners know what it takes to succeed in the future. By investing in innovation and embracing a people-centric approach, these companies are outpacing their competition,” said Lorrie King, national co-leader of the program. “In thinking long term, these companies are already ahead of the curve and are set to be better prepared and successful in the years to come.”

Laurentide Controls and Atlantic Controls Named Emerson Representative for Yarway Steam Trap Products

Kirkland, Quebec (October 3, 2018) – Emerson has named Laurentide Controls and Atlantic Controls as the representative in Eastern Canada for additional products. In addition to the well-known Emerson brands that Laurentide Controls and Atlantic Controls currently represents, like Anderson Greenwood, Bettis, Crosby, Fisher, Keystone, KTM, Vanessa and Yarway valves, effective October 1, 2018, Laurentide Controls and Atlantic Controls will represent and support Yarway steam trap and strainer products in Eastern Canada.


Emerson Certifies Laurentide Controls to Deliver Highest Level of Customer Support

Laurentide Controls is a member of the Emerson Impact Partner Network, recognizing its proven solution capabilities, local accessibility and consistent engineering practices that produce measurable business results



Montréal, QC (August 15, 2018) – Emerson awarded Laurentide Controls today with the status of Emerson Impact Partner, representing the company’s highest level of customer support. Laurentide Controls and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.


The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.


Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.


“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”


Laurentide Controls is the exclusive sales and service channel in Eastern Canada for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Laurentide Controls provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.


Laurentide Controls is an employee-owned company with a proven reputation for exceptional customer service and application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. Laurentide has been an Emerson partner for all of its 50 years in business.


The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.


“We are extremely proud of our long-standing partnership with Emerson, which has allowed us to help customers optimize manufacturing performance,” said Steve Dustin, President of Laurentide Controls.


“Laurentide is an employee-owned company and all 265 team members share a culture of partnering with both Emerson and local manufacturers,” Dustin said. “Our objective is to have a positive impact on all of our business partners through collaboration, innovation, and by providing the solutions that our customers need to achieve outstanding results.”


Emerson Impact Partner Network facts:

  • First relationship established in 1913
  • Serving all states and provinces in the United States and Canada
    • 167 Service Centers
    • 19 Educational Service Centers
  • More than 5,000 local personnel and growing
    • 2,300+ sales resources
    • 1,400+ systems engineering and field service resources


For more information about Emerson Impact Partners, go to

# # #

About Laurentide Controls


Laurentide Controls is proud to have been chosen by companies across Eastern Canada as their local, single-source supplier of automation and reliability solutions. Laurentide Controls optimizes performance and improves operations with expert consulting services, best-in-class technologies, field service and technical support. The company was named one of Canada’s Best Managed Companies (Gold Standard Winner) in 2018. For more information, visit



About Emerson


Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit