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COVID-19 – What you need to know: a message from our President

March 16, 2020

A message to our clients and partners

At Laurentide Controls and Atlantic Controls, our Purpose is “To Help Industry Thrive in Eastern Canada”. In challenging times such as what we are facing with COVID-19 we double down on our commitment to achieve that Purpose while being guided by our Values of Customer Centricity, Collaboration, People Matter, Hunger & Passion, Health, Safety & the Environment, and Trust & Reliability.

As the COVID-19 situation evolves, we want to keep you informed of the measures we have put in place. Should you want more detailed information in any of these areas, please let us know and we will be pleased to provide you with our policies and plans.


Our Safety Leadership Team is meeting daily to assess evolving risks, modify policies, ensure their implementation, and communicate to all appropriate stakeholders.

Employee Prevention Policies

Detailed employee prevention policies have been developed and are continually being updated. We have put in place methodologies to ensure and monitor that 100% of employees have read and understood the current policy. Stringent hygiene and disinfection procedures have been implemented for both office workers and site technical resources, the vast majority of office workers are now teleworking, and all non-essential business travel has been replaced with digital & virtual methods. Additionally, per governmental recommendations any employee who has returned from travel abroad within the last 14 days will be self-quarantining.

Supply Chain

Over the past 15 years our primary supply chain partner (Emerson) has developed and deployed a global sourcing and manufacturing strategy ensuring operational redundancies are in place to minimize disruptions in our ability to deliver the products and solutions you need. Emerson is currently maintaining production and delivery levels with minimal interruption in all global regions, and Laurentide has well over $5M of local inventory to support you. We will continue to track any impact, adjust accordingly, and communicate with you to minimize any potential disruption to your business.


Any visitor to a Laurentide Controls or Atlantic Controls facility will be required to adhere to our policies as well as completing a screening form prior to admittance to our facilities. This is once again to help ensure our ability to continue to support our customers.

Business Continuity Plan

We have also developed a pandemic-focused Business Continuity Plan that addresses the worst-case scenario where 35% of our workforce was unable to work. This plan deals with every essential service required to continue to support our customers.

Virtual Support Capabilities

Along with our partner Emerson, we have also developed the strongest virtual capabilities in the Automation Industry for you to leverage and minimize your team’s travel and exposure. Many of our customers are either already taking advantage of these capabilities or have invested in the assets and technology to enable them. These include remote condition monitoring, cloud engineering, Virtual Factory Acceptance Tests (vFATs), the availability of digital tools to engineer solutions, manage installed assets, streamline procurement processes, access online training, and the ability to support you, both technically and commercially, through remote collaboration and virtual meeting capabilities. We encourage you and your team to use these capabilities as much as possible.

Thank you for your continued trust in Laurentide & Atlantic Controls as we work together through these difficult times.

Steve Dustin
President & CEO